OMNIA Support

Before contacting us

Check:

the module is included in the active plan;
its switch is enabled;
required Android permissions are granted;
source-app notifications are enabled;
the app and Android are up to date.

OMNIA Support ID

To identify a licence securely during support, open Settings → OMNIA Support ID in the app and provide the code in the format OMNIA-XXXX-XXXX-XXXX-XXXX. Passwords, OTPs and payment details are not required.

Licences and purchases

For Trial, restore, upgrade, Family or device-transfer issues, provide:

displayed plan;
device model;
Android version;
app version;
error message;
whether the purchase used the same Google account.

Do not send passwords, OTPs, PINs, complete card details or still-valid transfer codes.

Analysis issues

For calls, SMS, email or social events, describe the issue without attaching unnecessary personal data. Screenshots should be redacted where they contain numbers, names, addresses or private messages.

Contact

Email: info@omniashield.com
Website: omniashield.com

Requests are handled in order of receipt. OMNIA does not provide emergency assistance.